We seamlessly integrate with your CRM to automatically send review requests via email/SMS to people you've consulted or have as clients. The request asks if they had a positive experience. If they did we ask for a review. If they didn't, issues are escalated.
Every firm handles customer service differently. Regardless of how you respond to feedback, we help you manage how feedback is provided.
Your feedback form is hosted by us, but all responses are directed privately to a primary person on your team.
We work with you to brand your reviews campaign. This includes the email and feedback page designs. Your Rep will manage this for you from your logo to your color scheme.
If you have a list of contacts that you would like to send a review request to, your rep will help ensure it happens within our system.
We are in the customer service game—so for us not to provide support would be odd. You'll receive email and phone support during weekdays. Changes to your automation or integration are made with your rep same-day in most cases. Some changes you can make.
There are countless ways to get alerts when responses happen. We can connect to Slack or another team communications tool. We can send to email, as a text message, etc. This allows you to handle issues as they happen in real-time. Addressing issues immediately.
Legal work is touchy—no one is trying to lose their law license. Our system writes a response, but it must be edited and approved by you before it is posted publicly (upgrade req.).
To double down on our support we will make sure you have a human rep that will onboard you easily and help you along the way.
Reputation management solutions are not created equal. Your reputation is extremely important as an attorney. Leaving it to self-serve SaaS solutions may not be the smartest thing to do—at least that's our philosophy currently!
Done For You Solution
Robust Customization
Simpler User Experience
Caters To Attorneys
Full Support (phone/email)
Do It Yourself Solution
Limited Customization
Poor User Experience
Sells To Attorneys
Partial Support (email/chat)
We seamlessly integrate with your CRM to automatically send review requests via email/SMS to people you've consulted or have as clients. The request asks if they had a positive experience. If they did we ask for a review. If they didn't, issues are escalated.
Every firm handles customer service differently. Regardless of how you respond to feedback, we help you manage how feedback is provided.
Your feedback form is hosted by us, but all responses are directed privately to a primary person on your team.
We work with you to brand your reviews campaign. This includes the email and feedback page designs. Your Rep will manage this for you from your logo to your color scheme.
If you have a list of contacts that you would like to send a review request to, your rep will help ensure it happens with our system.
We are in the customer service game—so for us not to provide support to you would be odd. You'll receive email and phone support during weekdays. Changes to your automation or integration can made with your rep within a 24hr turnaround in most cases.
There are countless ways to get alerts when responses happen. We can connect to Slack or another team communications tool. We can send to email, as a text message, etc. This allows you to handle issues as they happen in real-time. Addressing issues immediately.
Legal work is touchy—no one is trying to lose their law license. Our system writes a response, but it must be edited and approved by you before it is posted publicly.
To double down on our support we will make sure you have a human rep that will onboard you easily and help you along the way.
Trust & Credibility
Clients trust peer reviews more than advertisements. A well-managed review profile fosters trust among potential clients before they even contact the firm.
Increased Acquisition
Firms with strong review portfolios stand out from competitors. A consistent influx of reviews helps maintain that edge and keep momentum.
Higher Retention
By managing reviews effectively, firms can respond to negative feedback and improve client relationships, ensuring better retention and referrals.
Enhanced Visibility
Reviews on platforms like Google can improve local SEO rankings, making it easier for clients to find the firm when searching for legal services in their area.
Resource Savings
Automating the process of requesting, feedback, and managing reviews frees up the firm's staff to focus on non-automated work.
Actionable Insights
Reviews provide direct client feedback, helping firms identify areas of improvement, address pain points, and improve overall service quality.
Reviews help increase local search rankings, add fresh content for search engines, naturally include important keywords, and ultimately drive revenue. Reviews boost your online visibility and click-through rates, making it easier for potential clients to find and choose your law firm over competitors. What are we waiting for?
We stand behind our solutions 100%. If you're not completely satisfied with Response Authority within the first 30 days of your annual agreement, simply contact us and we'll process a full refund within 48 hours.
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